Swan Medical Centre

0121 706 0337

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

Access to Health Records Act 1990 An act to establish a right of access to health records by the individuals to whom they relate and other persons; to provide for the ... [continue] Access to medical records

Are you a carer?

Please click on this link to find out further information if you or someone you know needs help with day-to-day living because of illness or disability.

Car Parking

At the surgery we have our own private car park adjoining the building. Please feel free to use the car park when visiting the surgery.  

Complaints policy

We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to ... [continue] Complaints policy

Fair Processing Notice

Fair Processing Notice SMC

Freedom of information – publication scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

GDPR privacy policy (and cookies)

GDPR privacy policy Our GDPR privacy policy comprises four sections – Legal Requirement to share data, Medical Research and National Clinical Audits, Provision of Direct Care and National Screening Programmes. ... [continue] GDPR privacy policy (and cookies)

How to register

We welcome requests for registration from patients moving to the practice area. You can register by bringing along your NHS medical card or completing a form available from reception. We ... [continue] How to register

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Safeguarding Adults Team

Download the Safeguarding Adults Team Contact Details on the link below: Safeguarding Contact Details

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Updating your details

Useful telephone numbers

Police, Fire, Ambulance……………………………………….. 999 Hospitals Heartlands Hospital……………………………(0121) 424 2000 Solihull Hospital………………………………..(0121) 424 2000 Queen Elizabeth Hospital…………………….(0121) 472 1311 Authorities Birmingham Primary Care SSA…………….(0121) 695 2222 Social Services – Sheldon, Yardley………….(0121) ... [continue] Useful telephone numbers

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will ... [continue] Violent or abusive behaviour

Your Local CCG

The Swan Medical Centre is part of  Birmingham and Solihull CCG

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