Swan Medical Centre

0121 706 0337

Appointments

Patients can register for access to on-line future appointments and repeat prescriptions by completing a form at the surgery.

Routine appointments with doctors can be booked up to four weeks in advance, and book on the day slots are available each morning and evening for patients who need to see a doctor on the same day. Patients have a responsibility for keeping booked appointments or cancelling them if they are unable to attend.

Patients will be removed from the practice list if they are abusive or violent to doctors or staff.

Some of the doctors alter their consulting hours from time to time. Please enquire at reception if there are any variations.

To make an appointment, either telephone or call in during our office opening times. You may see the doctor of your choice, not necessarily the doctor whose name appears on your medical card. However, we do feel that, if possible, you should remain with the same doctor for advice or treatment of a particular condition. If you feel the problem is urgent, please give details to the receptionist and she will arrange for you to be seen as soon as possible.

Home visits

The doctor’s will visit patients who are too ill to attend the surgery or patients who are housebound. Please help us whenever possible by requesting home visits before 11.00am (including weekends and bank holidays). To enable us to see the most urgent problems first, please give as much information as you can to the receptionist. The doctor will then call as soon as possible, depending on the number of visits they have to complete.

Telephone advice

If you wish to speak to a doctor by telephone please make a ‘telephone appointment’. the receptionist will give you a time at which to phone in or the doctor may phone you back after their morning surgery.

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